Refund Policy
Return & Exchange Policy – Baraka Wellness
Important Note
Please make sure to record a video while opening your parcel upon delivery. This is required to process any return or exchange request.
Return Conditions
In case of any issue, it must be reported within 2 days of delivery.
Eligible Cases for Return or Exchange
You can request a return or exchange in the following situations:
-
Damaged or Broken Bottle
(Minor leakage is not considered valid due to third-party courier handling)
👉 Only exchange is allowed for damaged items - Duplicate / Double Order Received
- Wrong Product or Incorrect Quantity Received
Requirements to Initiate a Request
To process your request, please:
- Contact us at info@barakawellness.com or via WhatsApp at +92 323-2090323
- Share the parcel opening video and clear pictures
- In case of duplicate orders, provide images of both parcels
- Include a clear image of the shipping label
Non-Eligible Cases (Disqualification)
Your request will not be accepted if:
- Report is made after 2 days of delivery
- Shared images/videos are unclear or incomplete
- Product packaging is opened, damaged, or used (for wrong/duplicate items)
- Shipping label is missing
- Required information is incomplete
Process Timeline
The return/exchange process may take 10–15 working days.
Your case will be reviewed with our:
- Courier partner
- Production team
- Dispatch department
After verification, you will be provided with a suitable exchange or resolution.